Question

Help!!! The book is Quality and Performance Improvement in Healthcare

ies and Recommendations Communicating Performance Improvement Activities and Recommen Figure 6.6. Example of a student team's poster presentation Improving Documentation: A study of dictated discharge summaries National Benchmark: Mission Statement Customers Hospital HIM Department is committed to providing a safe patient environment through timely and complete discharge summary documentation for patients, hospital staff, and its payers and accreditors. Internal customers: physicians who dictate discharge summaries External customers: patients, hospital staff, payers, accrediting bodies. Average national turn around time for dictated discharge summaries for equivalently sized hospitals for first quarter calendar year: 5% under 48 hours Customer Requirements Outcomes Accurate assignment of reports to be dictated, functioning dictation system Timely production of reports into the medical record Vision Statement Survey To produce dictated discharge summaries for all inpatient stays according to hospital documentation standards and regulations within 48 hours post patient discharge. Please rate the following questions on a sale of 1-1021 being the least accurate/ beneficial Recommendations Analyze/assign discharge summaries for OB charts using discharge order as opposed to discharge instructions author. Team Members How much do you rely on HIM letters to remind you of missing dictations to do? (10 always rely, 1 never) How do you rate the accuracy of the HIM Deficiency letter contents? Ds assigned correctly How comprehensable do you rate the Information on the HIM deficiency letters? How would you rate the cash incentive program to get you to dictate sooner? Do you like having a cash Incentive program? (10 love it, I hate it not applicable) > Consider using penalties as well as cash incentives, consider offering higher cash reward in relation to discharge summary dictation time. HIM Manager HIM Analysts Compliance Officer Chief of Medical Staff > Consider manipulating text on letters to clarify symbols, simplify content

Answer 1

4. Yes, the steps in the process are easy to read and understand .

5. Yes, is has all elements of a good mission statement

Elements of a mission statement include :-

Value

Purpose

Action

6. Yes ,it has all good elements of vision statement

7. Yes, the presentation has identified the external and internal customers of the process. Internal customers include physicians . External customers include hospital staff , patients , payers , accredited bodies