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From the case study, Dana has practiced scripted responses in case Adam’s unwanted contact and conversation...

From the case study, Dana has practiced scripted responses in case Adam’s unwanted contact and conversation topics continue. What is this called?

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Answer #1

Positive scripting:
This technique used in customer service, personal level to keep avoid or motivate when you feel discouraged or frustrated. It makes good rapport to avoid negative thoughts. It fulfills to avoid negative thoughts. It fulfill the desired outcome. Designing a script with closed questions can help keep the conversation on a script.

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