Question

Discuss why conflicts arise in between team members and how it can be tackle, and what role does project manager play in dealing with conflicts.

Answer 1

Ans- Conflicts arise in between team members due to several reasons, some of them are as follows:

• Cultural differences: In today's world companies are recruiting their employees across the globe, since a particular trait, language ( specific words ) in one culture may have different meaning for other culture. So, due to these misunderstanding arises hence conflict.

• Poor communication: This is also a cause of conflicts. As, due to lack of communication or improper communication any objective can't be meet. This causes castigation between team members hence conflict arise.

• Frustration, stress, difference in attitude, needs, expectations etc. are also vital cause of conflicts between team members.

Conflicts can be tackle in following ways:

• By listening both parties, after this some mutual agreed can be taken for handling conflict.

• By proper and impartial communication as what are your views in this conflict.

• By identifying area of agreement and disagreement and finally identifying solution to this conflict, it can be handled.

Project manager plays different roles in dealing with conflicts which are as follows:

• Withdrawal/ Avoider: In this manager postpone his decision on an issue.

• Compromising: In this manager search for such solution which is mutually agreed to both the parties.

• Smoothing: In this manager refrain from area of disagreement and focus on the area of agreement.

• Forcing: In this manager forcefully impose one's saying to another. In this there is no mutual agreement, but one is satisfied and other is not.

• Collaboration: This method is used by manager when both parties have positive approach and cooperative. In this manager find out shared solution. Hence this is win -win approach.