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Losing your bags during airline travel is not all that uncommon

Losing your bags during airline travel is not all that uncommon. Recently, an airline was cited for losing customers' baggage 8% of the time.

A test is conducted by randomly selecting 20 customers for that airline and observing whether they had lost their baggage. Provide answers to at least 6 decimal places for the following:

The probability that at least 16 customers lost baggage is
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