Question

Customer A with a Bronze service level package calls in a Critical System Failure at 9:00 AM. Customer B with a silver service level package calls in a Critical System Malfunction at 10:00 AM. Customer C with a Gold service level package calls in a Critical System malfunction at 11:00 AM. Customer D with a Platinum service level package calls in a Support system malfunction at 11:30 AM. In which order should the technician visit the customers according to the priority level of their service level packages and problems? 

• ABCD

• BCDA

• CDAB

• DABC

Answer 1

Answer 2

First we check priority of eacy type customer:
Platinum customer (D) has highest priority which can be attended within an hour.
Gold customer (C) can be attended in next 2-3 hours.
Silver customer (B) can be attended after 3-4 hours.
Bronze customer (A) can be attended after 5-6 hours.

Platinum customer has the highest priority according to service level package so D should be attended first. But customer A called first at 9:00 AM and D called after 1.5 hours, A has critical systerm problem which is more important hence A should be attended first as compared to D.

B and C has same problem and according to service level package C has more priority and also C should be atteneded in less time as compared to B.

After checking all possibilities better order for technician to visit customers will be
A->C->D->B