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The patients that you work with may be worried, in pain, or in the middle of...

The patients that you work with may be worried, in pain, or in the middle of a serious health crisis. When patients are upset they may become angry and raise their voices or speak disrespectfully. Using your skills of empathy and compassion will be critical at those times.

Have you ever worked with an angry customer?

How did you handle the situation?

If it didn't go as well as you had hoped, what techniques could you use in the future?

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