Question

Software Solution (SOS) helps subscribers solve software problems. All transactions are made over the telephone. For the year 2018, 8 engineers, most of whom are recent graduates, handled 116,000 calls. The average yearly salary for software engineers was $55,000. Starting in 2019, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $70,000 per year. In 2019, five engineers handled 124,000 calls. Required: 1. Calculate the partial operational productivity ratio for both years. 2. Calculate the partial financial productivity ratio for both years. (Round your answers to 4 decimal places.) 2018 2019 1. Operational partial productivity 2. Financial partial productivity

Answer 1

Answer
Particulars
	2018	2019
Number of calls handled	116000	124000
Salary to engineers	$              55,000	$              70,000
Number of engineers	8	5
1. Partial operation productivity	14500	24800
(Number of calls handled/Number of engineers)
2. Financial Operation productivity
Number of calls handled/(Salaries to engineers x Number of engineers)	$0.26	$0.35
	116000/(55000*8)	124000/(70000*5)