Which of the following duties does a licensee owe customers?
a)Fairness b)Obedience c)Advice d)Counsel
ANS: a) Fairness
Reason: A licensee must provide customers honest and fair dealings and must not provide any false information about the deal.
Which of the following duties does a licensee owe customers? a)Fairness b)Obedience c)Advice d)Counsel
Q1. Which of the following is not one of the three forms of fairness? A. Interactional B. Procedural C. Operational D. Outcome Q2. True or False? The loyalty of customers who have a problem but experienced a successful recovery is greater than those who never had a problem. True False Q3. The “service recovery paradox” shows that: A. loyalty can increase as long as service level performance is high. B. when an organization recovers, it does not increase satisfaction. C....
Separation of duties is related to which of the following? A. Dual controls B. Principle of least privilege C. Job rotation D. Principle of privilege
Which of the following methods should be used to manage the risk of non-payment by customers? Select one: a. Reduce legal costs by finding more affordable legal counsel. b. Charge outstanding accounts as expenses. c. Perform credit checks on customers seeking credit. d. Monitor the financial environment.
The following figure applies to Questions 29-33 Mailroom Cash receipts Accounting Bank Open Remittance advice Customer check Deposit/ checks Journalize Prepare deposit/ _29. Based on the systems flowchart above: a. The company uses general ledger software for journal entries. b. The company's cash payments process has strong separation of duties c. Duties are appropriately separated between the mailroom, cash receipts and accounting d. The company makes daily cash deposits. ___30. Which of the following problems is evident in the systems...
Which of the following are companies responsible to? a. Shareholders. b. Customers/Clients. c. Employees. d. All of the above. Which of the following is not a stage in the adoption of CSR by organizations? a. Opportunism. b. Denial. c. Pre-planning. d. Compliance with the law. Which of the following best explains ‘supplier sustainability follow-up’? a. These are used to inform and are based on external standards and norms. b. These are used to ensure that corrective actions are put in...
M/C 1) A licensee shall not commit any act that reflects adversely on the profession. Which of the following is not a discreditable act: A) Retention of client records after a demand is made for them. B) A member complies with applicable federal, state, or local laws or regulations regarding the timely filing of his or her personal tax returns or tax returns of the member's firm. C) Whenever a member is determined by a court of competent jurisdiction to...
Which of the following best describes the effectiveness of health care? Select one: a. Fairness in access to health care b. Achieving the greatest health benefits for the least cost c. The extent to which health care achieves what it is intended to d. Whether health care responds to the legitimate expectations of individuals e. The extent to which health care is affordable for individuals
Which error does the following excerpt represent? Customers seemed to love the convenience, and the R&D, marketing, and executive teams had gotten excited about the service as a platform to test new o erings. Having mentored Molly through the pitch and launch of the service, Aliyah was intimately familiar with her protégé’s strengths and weaknesses and was certain that she was ready for the next challenge. a.Central tendency b. Aversion to algorithms c. Expectations of success d. Regression to the...
CORRUPTION AND THE HUMAN FACTOR B. Segregation of duties C. Bank reconciliations D. Transparent and full disclosure 6. Which of the following best describes te Kickhack schemes? A. Kickback schemes have no similarities to billings Kickback schemes usually involve at least one per organization and one person outside the organizati C. Kickhack schemes inherently involve economie exton D. Kickhack schemes are a special case of cconomist 7. Which of the following is not correct regarding bid-rigine A. Bidding processes create...
c. What will be the new bottleneck in the
process?
d . How many customers a day will not be served? Which
customers are going to wait? Explain your reasoning!
(Car Wash Supply Process) CC Car Wash specializes in car cleaning services. The ser- vices offered by the company, the exact service time, and the resources needed for each of them are described in the table following: Resource Used Service Description Processing Time A. Wash Exterior car washing and drying...