Using a Facebook or Twitter page (or other social media sites) of a healthcare facility that you know (or one you have researched), locate an example of good customer service provided via social media. Provide the link, the example, and why, in your opinion, it demonstrates good customer service. Do you think that older generations are at a disadvantage if they don't use or have access to social media? Can you think of any other possible disadvantages of relying on social media for customer service?
The social media is the best way to reach people faster all around the globe. The key factor being the health and health care facility awareness reaching people to chose the best to be holistically cared and cured. Keeping this aspect in mind I found that the best customer service in health care facility through facebook is Narayana Health. The link is https://m.facebook.com/NarayanaHealth /. The best example that can be given from the same link of client satisfaction recently on 15th October 2018 is "They had expertise I had Hope". This above statement was made an Nigerian patient who had a successful removal of a very huge facial tumour from this health care. In my opinion this provides the best customer service as this is maintaining a clear transparency and openness were the patients of that health care are provided the opportunity to share their views and opinions frankly to the public and here in this link I could find that there are lot of population with various complicated conditions all over the globe had a perfect satisfaction at this place which is being expressed as the customer review on the social media (Facebook) here even the online chat or message with the service people will be answered within no time of sending the questions. In my opinion I don't think the older generation are at disadvantage because the social media doesn't mean the Twitter or Facebook it has also the other fastest moving media is the television and oldest traditional radio which surely brings awareness among the older generation were they can voluntarily choose the best health care facility hearing the advertisement, open interviews conducted and so on. The other possible disadvantage of relying on social media for customer service is that few reviews will be anonymous without any evidence of identity which shows the best review of the health care facility, when people rely on it may develop into unsatisfactory customer service directly. And also people may fake as a customer service creating a duplicate link and advise the clients to book appointments with prior payments which may not be reliable.
Using a Facebook or Twitter page (or other social media sites) of a healthcare facility that...
“Blogs, Twitter, Facebook, and a host of other news and social-media sites have allowed average citizens to become newsmakers. Is this a good or bad thing? Is the increase in citizen journalism leading to inaccuracies in reporting? Or can we trust that Americans will “consider the source” and verify any questionable information they read on a blog?” 500 word minimum
Businesses both big and small are flocking to social media platforms such as Twitter, Facebook and YouTube. The fact is that a presence on these platforms not only allows companies to engage in conversations with consumers, but also serves as an outlet to drive sales through deals and coupons. And while major brands like Starbucks, Virgin, and Levi’s have been participating in the social web for some time now, the rate of adoption among small businesses is increasing too. According...
Organizations may access and scrutinize social media, such as Facebook, Twitter, and others of employees or job applicants. Explain if you think this is an ethical or not an ethical practice. Support your reasoning with references.
What do you think about the role of social media (Facebook, Twitter, YouTube, Snapchat, etc.) in political elections? Explain your views.
Almost every professional sports property has some type of presence in social media—Facebook, Twitter, and others. Is it important for a professional team to be involved in social media? Why or why not Describe 3 benefits of being involved in social media and ways you think a sports property should be involved.
when you encounter messages written by people you don’t know on social media—Facebook or Twitter, for example or in the work place. Do you notice typos or grammos in those contexts? Are there certain types that stand out to you? Does the way in which a message is written influence your opinion of it and/or its author? What elements may affect your judgment? .Could you please help me to write 5 paragraph in which you reflect on and explore these questions.
As an employee, you should avoid responding to customer complaints on Twitter, Facebook, or other forms of social media because the audience is potentially too large. T or F
Using Alexa or other social media-ranking sites, research at least one social media site that is used as a promotional tool. Locate answers to the following questions. What website are you researching? How would you describe the site? Global rank? Global rank trend? Demographics? How fast does it load? Where are the site’s visitors located? Bounce rate? Linking sites?
Social networking sites such as Facebook, Instagram, and Twitter enable users to immediately purchase items recommended by their social connections, a phenomenon known as ______. A. e-tailing B. sharing economy C. microtargeting D. social shopping Which factor is considered the most critical in determining where customers choose to shop? A. Store/website design B. Display C. Merchandise selection D. Service What is the selling technique of trading up? A. It seeks to broaden customers’ original purchases with related items available in...
Social networking sites such as Facebook and Twitter have become fixtures in the social lives of many people around the world. As a result, there’s been a growing interest in the impact that they have on our daily lives and relationships. A recent Pew Research poll surveyed U.S. residents to ask about their use of social media. Of the 156 respondents aged 18 to 22 who use Facebook, 30.7% stated that they updated their Facebook status at least once per...