Question

1. A treasury employee takes it on herself to discuss several problems she is having with a banking relationship. However, her manager and the bank itself become offended because bringing up these issues now threatens to get in the way of a major new loan agreement. Furthermore, the manager feels that she should be the sole contact with the bank. Which of the following would help prevent a recurrence of this event?

1. Code of conduct statement
2. Policy and procedure statement
3. Terminating the offending employee
4. Training session on treasury ethics

Answer 1

The answer will be “b” – policy and procedure statement.

In this case a policy and procedure statement for all treasury employees will serve as a framework for the employees to act in a particular manner in different situations. This will serve as an instrumental guideline for treasury employees while making decisions. In the long run a policy and procedure statement will ensure that treasury employees act in a manner that is within the defined guidelines of the organization.