Question

Toby’s performance of late is unsatisfactory. He is often brusque with clients and in some instances is even rude. You have been asked to provide counselling to improve Toby’s performance and address performance issues. Discuss how you would carry out this counselling in 180–220 words

Answer 1

Answer)

1) Investigation should be done on the performance of the employee before conselling

2) Keep private meeting with the employee

3) performance management plan must be discussed with the employee

4) discuss with the employee about his performance and plan management

5) show your desired expectation with the employee

6) also listen to employee issues and keep them in concern

7) employee’s progress should be reviewed