Question

1. What are the implications of shifting care delivery strategies for the workforce from provider-centric to patient and family-centered care?

2. What are we going to have to do to prepare current healthcare workers to operate in a patient-centered care delivery system?

Answer 1

1. IMPLICATIONS OF PATIENT AND FAMILY CENTERED CARE

• It ensures greater patient, care giver and family satisfaction.
• It improves the patient experience regarding the health care services
• It helps to achieve best patient outcome.
• It helps the health care providers to optimize and engage human resources for providing care.
• It helps in deliver excellence in healthcare quality, safety and service
• It improve and sustain efficiency and operating financial performance
• It Improve the growth of the clinical platform.
• Lower staff attrition.
• Malpractice claims reduction
• Cost savings through improved efficiencies

2. PREPARATION OF HEALTH CARE PROVIDERS FOR PROVIDING PATIENT CENTERED DELIVERY CARE SERVICES

• Education and training of health care personnel and patients and make understand about their roles and responsibilities.
• Conduct training programmes to improve communication skills, conduct motivational interviewing, improve the active listening skill.
• Training staff to view patients as knowledgeable and valuable partners—and to engage them as decision making.
• Prioritizing training in cultural competence for all staff can help ensure that care is patient-centered and attentive to individual patients' needs and values.
• Match patients with provider team members who have the personal skills, status, and/or training necessary for having input-seeking conversations with patients.
• Provide opportunities for administrators and clinical staff to hear patients and family members share stories of their health care experiences during orientation and continuing education programs.