Question

AFFE MPETENCY: VIILA1,INTERACT PROFESSIONALLY WITH THIRD-PARTY REPRESENTATIVES Student must achieve a minimum score of 3 in each category to achieve competeney It is often the responsibility of the medical assistant to interact with third-party representatives, such as the customer s at an insurance company. You must maintain professional behaviors when dealing with al third- party representatives. Using the representatives Uingoleplay wth a peer how you would interact professionaly with thind- parry Anna Richardson would like to schedule a tubal ligation, but is not sure if it is a covered benefit under her insurance policy. She would also like to know what her out-of-pocket expenses will be (how much of her deductible is left to be met, coinsurance, and copayment amounts). Excellent Evidence of Evidence of Evidence of Evidence of Score Score Score Leaning Adequate Limited Unacceptable Scoring Criteria Leaning Attempt Attempt Attempt ng 2 2 Student's Demonstrated Student was Student was Student sensitive verbal professional professionalawkwardly communication and courteous and courteous attempted to be not professional by being respectful honest, and communication but the delivery delivering the delivery of the showing response was in his/her verbal professional and or courteous, communication courteous while thus the in his/her verbal of the message message, but a message was lot more work unprofessional needs courtesy improvement is needed on the and lacked tact delivery and/or the tactful behaviors studemsraledceed Student's Student Student Student demonstrated demonstrated demonstrated nonverbal nonverbal Displayed sensitive communication some nonverbal limited nonverbal behaviors when behaviors that bchaviors that nonverbal communicating reflect with the patient professional professional reflected was perceived behavior that as being awkward, reflect ommunication. professional disrespectful but a little more communication and/or unkind improvement is but a lot more tone of voice needed improvement is and/or other needed nonverbal behaviors

Answer 1

ANSWER :

While interacting with the third party representatives using the case study above I will maintain my verbal communication in a professional and courteous manner and I will not display any sensitive non verbal behaviors that reflect my professional communication with the representatives.