Question

you have just landed a position as a certified Medical administration Assistant at the pediatric Associates in a neighboring town The waiting room is full of people and several of them are taking loudly on there cell phones in spit of there being signs asking that phones not being used in the waiting area . you are on the phone with a patient who is trying to make an appointment to see the doctor , however due to the excessive noise in the waiting room you're having difficulty hearing the patient.how do i Explain how would i handle this situation .

Answer 1

As a certified Medical Administration Assistant, I handle this situation carefully and smoothly. I inform the patient who is on the call to hold for a second and inform the waiting room people that this area is fully prohibited for using the cell phone. So I request them to cooperate and follow the hospital policies. Otherwise, if it is an emergency call, inform them to talk outside of the hospital area and to come back. If still, some people are not obeying the rules, I inform the higher authorities and will take necessary action based on the hospital procedures.