Question

vord Writing Improvement Exercises Audience Benefits and the "You" View LO. 4) TOUR TASK. Revise the following seopences to emphasize the perspective or the audience and the "you vie a. We are taking the proactive sten ef inéng all our customers new chip-enabled credit cards to replace expired or lost cards and prevent increasingly costly payouts we have suffered from fraud. 17 We take great pride in announcing our new schedule of low-cost, any-day fights to Hawail. l8 Our strict safety policy forbids us from renting power equipment to anyone who cannot demonstrate proficiency in its use. 19. We're requesting that all employees compilete the attached ooline survey by April 1 so that we may develop a master scheddle for summer vacations more efficiently. 20. Our social media engineers are excited to announce a new free app called Fan Boosters that we believe will get fans to share ke, and subscribe to your content. 21. To save the expense of having team trainers set up your training classes in our limited office space, we suggest offering a cus tomized class for your employees right in your own building. 22. Because we take pride in our national policy of selling name brands at discount prices, we can allow store credit but we cannot give cash refunds on returned merchandise. Conversational but Professional LO 4 YOUR TASK. Revise the following to make the tone conversational yet professional. 23. As per your recent request, the undersigned is happy to inform you that we are sending you forthwith the procedure manuals you requested. 24. Kindly be informed that it is necessary for you to designate the model number of the appliance before we can submit your order. 25. BTW, Angela went ballistic when the manager accused her of ripping off office supplies, S. Pursuant to your email of the 12th, please be advised that your shipment was sent April 15. Chapter 2: Planning Business Messages

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16. You can replace your expired cards or lost cards with the new chip-enabled credit cards that would also help us in preventing the costly pay-outs resulting due to frauds. 17. You can now enjoy a new schedule comprising low-cost and any-day flights to Hawaii. 18. You can rent our power equipment by simply demonstrating your proficiency in its usage. 19. All the employees are requested to complete the online survey by 1 April for efficient management of your summer vacations. proficiency usage 20. You can like, share and subscribe your content using Fan Boosters which a new app available at free of cost. 21. You can avail customized class for your employees at your own building. It would help you in saving the expenses involved in setting up the training classes at this office. 22. Customers can get store credit on returned merchandise for the brands purchased at discounted price. merchandise for the brands purchased at 23. The brochures you requested are enclosed 24. Please provide model number before submitting the order. 25. Angela was really upset when the manager accused her of ripping off office supplies. 26. With reference to your email of the 12th, please be advised that your shipment was dispatched on the 15th of April.