Question

Methods of measuring the patient experience and patient satisfaction.

Answer 1

Ans) Patient satisfaction:

- Defined as "the extent of an individual's experience compared with his or her expectations"

Patients' satisfaction is related to "the extent to which general health care needs and condition-specific needs are met"

"Satisfaction can refer to a health care recipient's reaction to aspects of the service delivered and satisfaction over time which result in overall perceptions of quality of service nd is always relative to the patient's expectations"

Importance of measuring patient satisfaction:

- indentify any problem areas
- improve quality of care
- assessing impact of satisfaction on adherence

Methods of measuring the patient experience and patient satisfaction:

- Focus groups; certain groups pt
- Interview; phone or in person
- Questionaries/surveys anecdotal; thank you letters/complaints Scales