Question

• Develop a strategic human resource management plan that addresses the design of, training and development; and employee well-being and satisfaction to support TQM at Starbucks

Answer 1

The total quality management should be an important task for all the business organizations irrespective of sectors to satisfy their target consumers. Starbucks also requires the same policy for consumer satisfaction around the world. Thus, the organization needs a proper human resource management structure to improve interpersonal skills, capability and motivational level of employees. Such improvements can be impactful in delivering a profitable outcome for this organization.

Design of the human resource management plan of Starbucks includes

·       Hiring more local employees based on their capability, qualification and working experience

·       Arrangement of the training program for newly hired employees. The training program must convey each operational details, aims, and objectives of Starbucks. This training program should be included both practical training and theoretical training

·       Development of performance of the development program for existing employees. This program must evaluate performance related loopholes of underperformers. Hence, HR managers must assist them to improve their performance level.

Training and development program

·       Each employee are to be provided a twenty-four hours training in the first two weeks of hire

·       At the end of the program, employees achieving ‘Star skills’ will be considered a full-time employee

·       Competitive pay, festival-based bonus and one paid off in each week and one paid casual leave in each month

Employee well-being and satisfaction to total quality management should be as below

·       Medical insurance, free dental checkup and special healthcare plan for disables

·       Retirement savings plan for all employees

·       Healthcare and educational support for children and old ages

·       Emergency financial support.