Question

QUESTION 47 Shelly cannot manage her anger, so it is likely she cannot take full advantage of her cognitive intelligence. O True O False QUESTION 48 The most highly recommended way of resolving conflict is o giving in easily. confrontation and problem solving. o forcing others to accept your way. o competing with others. QUESTION 49 uncivil treatment from so frequent that it rarely contributes to conflict because most workers expect is incivility in the coworkers. True False

Answer 1

Solution:

47: True
Anger reduces a person's ability to use the maximum of her cognitive abilities and thus it becomes difficult for people to use their cognitive intelligence when they get angry and hence we see cases of people acting without thinking when they are angry. hence, the statement is True

48: Option B
The best way to resolve the problem is to confront the problem, understand the situation and the underlying problems and try to make efforts to solve these problems with a careful approach. This is the best approach to facing conflicts.

49: False
It is wrong to consider that incivility exists in organizations. There might be few cases where it might be true but this fact cannot be generalized. Hence, False.