Question

Select two or three of Deming's 14 points and discuss the importance of them to operations managers in today's business environment. What does communication look like in operations management? Provide an example.

Answer 1

Edward Deming suggested 14 practices that can significantly improve the quality and overall performance of both private and public sector organizations.

For example, he suggested following points –

• Create constancy of purpose for improving products and services
• Adopting the new philosophy
• Set high standards
• Stopping dependency on inspection to achieve quality etc.

The importance of these points to operations managers is very important in today's business environment No company can compete in the world market until its management changed old philosophies about what’s acceptable as levels of mistakes, defects or insufficient training and supervision, therefore set high standards. If any organization wants to become world class then it has to have world-class standards for itself.

Setting high standard for a company is very important as it works like a benchmark for them and they first compete with themselves before competing with others. Almost all the leading companies of world are examples of it as they have created the benchmark which was unfamiliar before. Either it is Technology companies Apple Inc., Google and Microsoft or automotive companies Toyota, BMW and Honda. The philosophy of creating high-quality, life-changing products with a differentiation make them the world’s top company.