Question

3. As close to 400 words as possible..thanks!

Perform an internet search on Quint Studer and his role in healthcare.  Provide an overview of Studer’s accomplishments in healthcare.  If you were CEO of small hospital, how would you apply Studer’s w

Answer 1

Quint Studer is a remarkable visionary, philanthropist and an entrepreneur who had a visionary approach to transforming delivery of healthcare and its impact on patients and the community as a whole. Quint Studer, who was the COO of Holy Cross Hospital in Chicago and was responsible for its stellar turnaround from being in a financial crunch to a great level of patient satisfaction of around 73 percent and improved financial performance. Post this turnaround many organizations which focused on healthcare became interested in understanding the strategies and techniques involved. Among them was Baptist Hospital from Florida and they were so impressed by his work that they offered to hire him as part of their team.

Within a year’s time, he was appointed as the President at the Baptist hospital and there also he delivered remarkably on improving patient satisfaction and also reduced employee turnover considerably. He also formed a consulting company called Studer Group which focused on healthcare consulting and helped clients achieve 100% patient satisfaction and remarkable financial results. He along with his wife also donated heavily towards philanthropy and founded various non-profit organizations.

The core of Studer approach through which he was able to script these remarkable turnaround was the fact that he focused extensively on patient satisfaction and he was able to achieve all this using the fact that happy and content employees are efficient and contribute a lot to the organization. He was able to help many CEOs achieve great results by putting this concept to work.

As a CEO of a small hospital, the most important things which needs to be applied are the following:

• Focus on patient satisfaction: All processes medical, administrative and financial has to be designed to ensure that patients are happy and satisfied with the procedure.
• Ensure employees are happy as that will ensure that patients are satisfied. To do this following can be done:
  • Ensure proper training
  • Have a personalized career development plan
  • Always focus on their welfare
  • Treat employees as part of family and with dignity
  • Ensure fair and adequate compensation.
  • Benchmark practices continuously to improve further.