Question

QUESTION 16 The forecasting method that pools the opinions of high level executives often in a round-table group discussion is called O jury of executive opinion sales force composite Delphi method. trend projection a and conly. QUESTION 17 Evolutionary service designs include: additions to the existing lineup of services to enhance services already being offered service improvements, to improve quality style changes, such as remodeling refurbishing and renovation all of the above none of the above QUESTION 18 The four stages of the product life cycle in order, are introduction growth maturity, and decine incubation growth Saturation, and decline introduction design, delivery, and stability, all of the above none of the above. NIIFSTION 19

Answer 1

Question 16

Answer- Jury of executive opinion.

Explanation- In this technique, the executives give their opinions to the chief executive without any discussion. Then, the individual forecast is averaged into a single forecast by the chief executive. The group meets again, differences of opinions are resolved and finally a consensus is arrived. Other options- Delphi technique is similar to jury of executive opinion however the coordinator collects and compiles individual expert forecast and refers the same back to them for revision. There is no group discussion or any consensus arrived for individual opinions. Other options- sales forecast composite- sales personnel forecast the sales. Trend projection- based on trend series.

Question 17

Answer- All of the above

Explanation- Evolutionary service design includes additions to the existing lineup of services, to enhance services already offered, service improvements to improve quality, style changes such as remodeling, refurbishing and renovation. Evolutionary service design is an approach to improve the quality of services of the existing design model.

Question 18

Answer- Introduction, growth, maturity and decline.

Explanation- The four stages of a product life cycle (PLC) are Introduction, growth, maturity and decline. Other options are incorrect. Saturation is not a stage in PLC.

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