Question

Using concepts and lessons learned in Chapter #7, (Onboarding, Training, Development, and Career Planning), as well as your own research and personal experience, work through the following: 1. Outline an onboarding.plan for a new hire. What information would the new hire need to know? Who should be involved? What should the timeline be? How would you store and refine the onboarding information so it is used in the future? 2. Create your training.plan for the Front Desk new hire. What training techniques would you incorporate? 3. Develop a plan so that the HR Manager can evaluate the effectiveness of the training. Consider how you would measure knowledge, reaction, learning, and results. 4. Prepare a commentary on the learning process your team experienced while doing this activity. How will it help in achieving group goals?

Answer 1

On boarding Plan

On boarding Plan starts during the recruitment and hiring process. The aim of On boarding Plan is to make the new hire familiar to the goals of the organization and also help and support them to achieve the goals more quickly. Conduct a formal HR meeting with new hires including the details about the company’s vision, values, policies and procedures and also about the enrollment benefits.

For successful boarding process takes place within 180 days. At this time the employees are introduced to their department thoroughly. They also learn the culture and objectives by participating in meetings and start work with co-workers.

Training Plan

Training helps the new hire to improve their knowledge and skill to perform their work more efficiently. Different methods of training are on the job training, off the job training, Role play, technology based learning, simulator etc.

The most effective training plan for front desk new hire are:

Simulators

On the job training

Effectiveness of Training Program

Effectiveness of Training Program can be evaluating through Questionnaires

Collecting feedback from the participants

Evaluate the performance of job.

Learning is the process of acquiring new skills, knowledge, values, attitude etc. It is a continuous process. Experimental learning is more effective than passive learning. It helps them to achieve the goals more effectively and efficiently.