Question

Because NDCP is a membership cooperative, Dunkin’ Donuts franchisees are both owners and customers. What might be some advantages to such an ownership structure in terms of getting the support of all stake-holders for a massive project like the one NDCP undertook? What might be some disadvantages?

2. How important do you think the communication and change management aspects of this project were? Why do you think so many companies underestimate the importance of those facets of an enterprise-level project?

3. What are some of the risks for a company that chooses to make changes to so many parts of its business and underlying technology at once? What are some of the things a company could do to mitigate those risk

Answer 1

How important do you think the communication and change management aspects of this project were? Why do you think so many companies underestimate the importance of those facets of an enterprise-level project?

· Communication and change aspect management aspects of this project are essential to a successful implementation.

· It is important to include all stakeholders in the implementation process; that way, they are more likely to accept the change.

· Companies implementing change must treat change management as a training process in which they determine how much those involved know and train them in what do not know.

· I think that so many companies underestimate the importance of these facets of an enterprise-level project because they are so focused on getting the project up and running that they skip them.

What are some of the risks for a company that chooses to make changes to so many parts of its business and underlying technology at once? What are some of the things a company could do to mitigate those risk

Some risks involve:

• That franchise owners might resist so much change
• New processes and systems require training, so a risk is that people do not get the training that they need.

To mitigate those risks, the company could create a training document or booklet that outlines the different areas that employees and management need to be trained on and the processes to complete the training.