Question

PLEASE HELPPPP

Customers call the Pizza Palace to order pizzas. Employees ask for the calling customer’s phone number. If the number is recognized by the system, the customer’s profile is identified and customers proceed to order. If the number isn’t recognized, the employee asks for customer info and then takes the order. Once the order is taken, employees give customers a time and cost. The system notifies the cook who prepares the pizza. When complete, the cook updates the system. The system then provides the driver with instructions. When the driver returns he updates the system and deposit the payment. Periodically, the system reports sales totals to management. Produce a Context Level Diagram for the process described, as well as decomposition diagram that includes at least 3 sub-processes. For a possible 10 bonus points, draw a level 1 (high-level) process diagram.

Answer 1

Description of the Flow Chart

There are many ways to order a pizza and their add-ons in Pizza Hut. Other ways that not been described in the flow chart are dine in and take away. Since this process are common therefore, it not been described in the flow chart.

            The customer can choose whether the order can be made by call or by online. In call ordering, the customer will dial a specific number that been assigned for Pizza Call Centre. Here, a customer will be asked about their name and address. The detail will be stored in a database therefore when the same customer call again, their address are already been identified.

            The customer then can state their order and the staff that work in call centre will double check the order for confirmation. The staff will detail the time of delivery and the price for the customer to stand by. After a certain time, the order will be delivered to the customer. The customer will pay the price and enjoyed the pizza.

            For online ordering, IT infrastructures are totally involved. The customer needs to log in to Pizza Hut (Malaysia) website using internet. From there, they need to log in. If the customer is a first time using the services, therefore, the customer needs to register. In the registration, the customer will need to fill up a form that asked about the details of the customer such as name, identity card(IC), address, phone number and others important details and will be stored in a database. The interesting fact that using online ordering in Pizza Hut is that the customer can save their favorite choice of menus for future order if any.

            Then, the customer will state the order and check the order before checkout. After checkout, the customer will need to pay using Maybank2U.com.my. A transaction authorization code (TAC) is needed for security reason. After payment had been settled, there will be an email sent it to the customer to confirming the order had been received. The customer will received the order by delivery within hour or on the specific date that been selected by the customer itself.

..

Choose Choose Order Pizza By call Dial Number Ву online Dial 1300 Give detail 0-0-0-0 Choose menu State detail Open website Choose menu Store data Check order State order Log in For online ordering Cannot login After Register For call Order Payment Register For call order Delivery Stored data