Homework Answers
Solution:
Total cost of representative for the Whole year = $13,825 *12
=$165,900
Total number of customer complaints processed in a year =23,700
Therefore, cost of processing per customer complaints = $165,900/23,700
=$7 per customer complaint.
Calculation of total cost of processing customer complaints:
| Month | Allocated cost |
| January | $7,630 ($7*1,090) |
| February | $9,590 ($7*1,370) |
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