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What kind of information is gained from customers like telephone, contacts, memo etc. , formal and...

What kind of information is gained from customers like telephone, contacts, memo etc. , formal and informal?

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Business Communication can be divided into two types, formal communication and informal communication. As the name suggests formal communication follows strict adherence to the designated channels set by the organizational hierarchy where as informal communication does not have any such designated channels. The purpose of formal communication is purely official in nature where as informal communication could be used either for official purposes or for personal purposes of the communicators.

Since we collect information from our customers about them is purely for official or business purposes, such communication could be counted as formal communication. But the kinds of channels which we use to reach our customers might look informal in nature so that it will help us to bring a personal touch while communicating with our customers. Whenever we communicate with people outside our organization,ie, external communication, it is very important to maintain the 'you' attitude and needs to be flexible to make it effective so that we can get the intended results.

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