UCL = Average + z*standard deviation/(sqrt(sample size)
LCL = Average - z*standard deviation/(sqrt(sample size)
Average = 9557
standard deviation = 2409
sample size = 37
a) For 2% significance level, Service level is 98%
z value for 98% service level using z table is 2.05
UCL = 9557 + 2.05*2409/sqrt(37) = 10370
LCL = 9557 - 2.05*2409/sqrt(37) = 8744
b)
For 5% significance level, Service level is 95%
z value for 95% service level using z table is 1.64
UCL = 9557 + 1.64*2409/sqrt(37) = 10208
LCL = 9557 - 1.64*2409/sqrt(37) = 8906
c)
For 10% significance level, Service level is 90%
z value for 90% service level using z table is 1.28
UCL = 9557 + 1.28*2409/sqrt(37) = 10065
LCL = 9557 - 1.28*2409/sqrt(37) = 9049
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