Question

We can't discuss effective restaurant operations without technology. How do you think technology will change the restaurant industry? What are the key technology or trends that are emerging? Robots and AI (Artificial Intelligence) are coming to every industry and hospitality is certainly one of them. Robots can assist with taking orders, booking hotel rooms, delivering foods, and might replace humans in many ways in hotels and restaurants. AIs are expected to increase sales forecasting accuracy for restaurants, booking forecasting for hotels, and help many other areas that we were not able to handle before. The introduction of robots and AI will benefit our industry by reducing labor costs and maximizing forecasting demands, however, we have to deal with uncertainty with new technology, negative customer experience, and reduced workforce in the hospitality industry. There are a couple of articles on this topic. https://hospitalitytech.com/robots-hospitality-five-trends-horizon https://www.socialtables.com/blog/hospitality-technology/areas-guest-experience-will-affected-robotics-hospitality/ https://www.eventmanagerblog.com/ai-concierge-hotel-guest-experience

Discussion Questions: 1. How and what extent do you think robots and AI will influence the hotel, restaurant, and tourism industry in the next ten years?

2. How do you think they will influence guest experience, in a good or bad way?

3. About 10% of total employment in the US has come from the hospitality industry. The robots and AI will replace many of the workers in the hospitality, how do we have to deal with this?

Answer 1

1. In my perspectives, Artificial Intelligence is a troublesome development and it is digging in for the long haul. Different organizations are coordinating AI and augmented reality to improve their activities and convey better item and administration to the customers. The incorporation of AI and VR in accommodation industry can end up being very advantageous. All normal work can be given to the robots so the representatives of the organization can concentrate on the center functionalities. Computer based intelligence can be utilized to break down the client manner , inclinations and appropriately create redid administrations and bundles for the clients. 2. The coordination of AI and VR will upgrade the general visitor experience. This is so in light of the fact that dependent on the past requests of the clients, Artificial Intelligence will concoct modified bundles and contributions for the clients. Robots will likewise have a widespread method for treating the clients. Subsequently there will be no biasedness associated with the equivalent. Thus, the visitors will have an invigorating involvement in the joining of AI and robots in the plan of action of the friendliness business. 3. Man-made intelligence and robots will supplant the human work just in the non-basic and manual occupations. Human work will at present be required by the neighborliness business for imaginative and center employments like cooking, cutting, inside improvement, organization, and so forth. Additionally the incorporation of AI and robots will build the support job of the human work as robots would require customary upkeep and AI will require standard feed in of the buyer information. Subsequently the domain of human work would move from manual to support, supervisory and innovative jobs.