Question

The process that we will be simulating is how an item goes from Target's stockroom/ backroom to the sales floor out to the customer in Target's new receiving model called "Drive Up." The beginning process will start out from the item being set in the stockroom, the employee will then have to become notified to push the item out onto the sales floor. After that first process of stockroom to sales floor we would then describe the procedure of the customer buying their item that is on the sales floor, which would be received by them in their car. The customer purchasing the item would start by buying the item on Target's app and pushing a notification to the employee. The employee would then set out the created order for the customer to receive at their car in the parking lot aka "Drive Up". The first arrival time data would be where the car pulls up to the parking lot. The service time data will be calculated once the target employee has grabbed the bag with the customer's items, and the service time will end once the bag was received by the customer. 

Answer 1

Customer Journey for the Drive-Up Mobile app 1. Customer Paced the Order in the Mobile app and Car arrives at Parking lot 2. Employee Receives notification of car arrival and collect order from stock room 3. Employee deliver the order to the Shop floor 4. Employee Collect the Order and from the Shop floor Step 4 and 5 is the Service time 5. Employee Deliver the Order to the Customer at the Parking lot