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You plan to use your 15 years of working in call center to launch a new...

You plan to use your 15 years of working in call center to launch a new call center on you own in Romania to support your key clients new GPS product that was launched during early MArch 2015. Identify the key components of customer service operational CRM that is pertinent to this scenario and explain the use of each component to support the customer for this product.

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