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After reading Chapters 7, 2 and 6, and doing some research (use the web and the...

After reading Chapters 7, 2 and 6, and doing some research (use the web and the index in the book for internal and external customers), give some thought to internal and external customers and explain your thoughts on those differences and similarities and what that means to service breakdown and recovery for those types of customers. Are their expectations different? Be clear about how you define the two types (internal and external).    THE BOOK NAME IS CUSTOMER SERVICE SKILLS FOR SUCCESS IT IS THE SIXTH EDITION BY ROBERT W. LUCAS. There is no refrence

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