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A dry cleaning business offers a pick-up and delivery service for a 10 percent surcharge. Management...

A dry cleaning business offers a pick-up and delivery service for a 10 percent surcharge. Management believes 60 percent of the existing customers will take advantage of this service. They are also considering offering customers the option of opening an account and receiving monthly bills. They believe 50 percent of customers (regardless of whether or not they use the pick-up service) will use the account service. If the two services are introduced to the market, what is the probability that a customer uses only one of these services, but not both?

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Answer #1

ANSWER

The probability that a customer uses services

0.6^2 = 0.36

the probability that a customer uses only one of these services


2*0.5*0.5

= 2*0.25

= 0.50

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