Jean, an HR manager at Clintelcom, is tasked with hiring 10 customer service executives for the company. Which of the following candidates should Jean give preference to?
|
|||
|
|||
|
|||
|
The correct option is B. Candidates with high agreeableness and openness as candidates who have high agreeableness and openness will be more effective in helping the customers.
Jean, an HR manager at Clintelcom, is tasked with hiring 10 customer service executives for the...
1. The HR department for a major airline is interviewing pilots who have just graduated from flight school. They are looking for candidates who can remain calm in stressful situations. The Big Five Personality Trait that the successful candidates must have is: Select one: a. openness to experience. b. conscientiousness. c. extraversion. d. agreeableness. e. emotional stability. 2. Ramandeep is a research executive at ENVIR Inc. Though her colleagues are helpful and friendly, she often eats her lunch at her...
1) The most sought after competency by employers is ________. A) Ethics/social responsibility B) Leadership C) Critical thinking/problem solving D) Teamwork/collaboration 2) Which of the following competencies is a skill? A) Conscientiousness B) Work history C) Excel proficiency D) Agreeableness 3) Which job requires the highest level of emotional labor? A) Certified financial accountant B) Customer service representative C) Financial analyst D) Maintenance worker 4) Which of the following is not true of emotional intelligence (EQ)? A) EQ remains consistent...
Many companies rely on personality tests to help with the selection of employees. In fact, evidence indicates that almost one-fourth of firms utilize these instruments to assess how well applicants fit into different work roles and environments. Some tools focus on measuring the Big Five personality traits, which include the factors conscientiousness, openness to experience, agreeableness, extroversion, and neuroticism. Others like the Myers-Briggs Type Indicator and Predictive Index identify different preferences and self-perceptions of individuals, which might affect their willingness...
Industrial-organizational psychologists are interested in all of the following except1. how to best diagnose clinical disorders and offer therapy to employees.2. how personality characteristics influence work behavior.3. how culture influences people's perceptions of their working environments.4. how people's work affects their home life.An organizational psychologist would be most likely concerned with1. studying the interaction between humans and technology.2. All of the these3. interviewing potential employees.4. helping people organize their schedules and daily planners.5. understanding the emotional and motivational side of...
You are a senior HR manager employed by a telecommunications company with 250 employees. You have been asked to develop, negotiate and document a service agreement between the human resources department (to be known in the agreement as Human Resources Central) and a new department which has been established to develop a new social networking product (to be known in the agreement as Project Flitter). In your discussions with interested parties, you determine that the agreement should include: 1) Delivery...
Kinaxis is a software company headquartered in Ottawa, Ontario, that sells to clients around the world. Its specialty is software for supply chain management—all the processes and relationships through which companies obtain supplies as needed and get their products to customers on time and at minimal cost. This is a sophisticated type of product, tailored to a company’s specific needs. Therefore, Kinaxis depends on salespeople who understand how businesses work, who listen carefully to identify needs, and who provide excellent...
How would you suggested lisa try to confirm that it is indeed the testing and not some other change that accounts for the improved performance. Senario Improving Performance at the Hotel Paris: The New Employee Testing Program The Hotel Paris's competitive strategy is "To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests. and thus boost revenues and profitability.HR manaser Lisa Cruz must now formulate functional...
Case 10.2.Managing Conflicts: How Can HR Help With Angry Employees? Unfortunately, we two or more people work together for long periods of time, some level of conflict will emerge. Functional conflict is a level of conflict that actually helps each employees improve his or her overall performance. However, finding this beneficial level is not an easy task. Too little conflict, and employees can become complacent. Too high levels of conflict can create dysfunction that interferes with workplace performance. A good...
Discussion questions
1. What is the link between internal marketing and service
quality in the airline industry?
2. What internal marketing programmes could British Airways
put into place to avoid further internal unrest? What potential is
there to extend auch programmes to external partners?
3. What challenges may BA face in implementing an internal
marketing programme to deliver value to its customers?
(1981)ǐn the context ofbank marketing ths theme has bon pururd by other, nashri oriented towards the identification of...
Amazon to Competition: We Will Crush You! Amazon to Employees: We Will Churn You! Globally, Amazon is one of the largest and most successful companies in any industry. Technological innovation has contributed to its success, as has its employee acquisition practices, which are exceptionally high. The question is what has allowed this company to thrive and maintain its success? This activity is important because it shows how companies like Amazon hire based on personality and individual differences. Such companies place...