Question

** Please read the case study below to answer question 1, 2 and 3 Starbuck Community. Connection. Caring. Committed. Coffee. Five Cs that describe the essence of Starbucks Corporation, what it stands for and what it wants to be as a business. With more than 19,000 stores in 62 countries, Starbucks is the world's number one specialty coffee retailer. The company also owns Seattle's Best Coffee, Tsavana. Taze, Starbucks VIA, Starbucks Refreshers, Evolution Fresh, LaBoulange, and Verismo brands. It's a company that truly epitomises the challenges facing managers in today's globally competitive environment Company Facts: Starbucks' main product is coffee more than 30 blends and single-origin coffees. In addition to fresh-brewed coffee, here's a sampling of other products the company also offers: • Handcrafted beverages: Hot and iced espresso beverages, coffee and non-coffee blended beverages, Taco teas, and smoothies • Merchandise: Home espresso machines, coffee brewers and grinders, premium chocolates, coffee mugs and coffee accessories, compact discs, and other assorted items • Fresh food: Baked pastries, sandwiches, salads, hot breakfast items, and yogurt parfaits • Global consumer products: Starbucks Frappuccino® coffee drinks, Starbucks Iced Coffee drinks, Starbucks • Liqueurs, and a line of super-premium ice creams • Starbucks card and My Starbucks Rewards® program: A reloadable stored-value card and a consumer rewards program Brand portfolio: Starbucks Entertainment, EthosTM Water, Seattle's Best Coffee, and Tazor Tea At the end of 2013, the company had more than 200,000 full- and part-time partners (employees) around the world. Howard Schultz is the chairman, president, and CEO of Starbucks. Some of the other "interesting” executive positions include chief operating officer; global chief marketing officer, chief creative officer, executive vice president of partner resources and chief community officer, executive Leading at Starbucks Once people are hired or brought into organisations, managers must oversee and coordinate their work so that organisational goals can be pursued and achieved. This is the leading function of management. And it's an important one! However, it also can be quite challenging. Managing people successfully means understanding their attitudes, behaviours, personalities, individual and team work efforts, motivation, conflicts, and so forth. That's not an easy thing to do. In fact, understanding how people behave and why they do the things they do is downright difficult at times. Starbucks has worked hard to create a workplace environment in which employees (partners) are encouraged to and want to put forth their best efforts. Howard Schultz says he believes that people everywhere have the same desire to be respected, valued, and appreciated.

Answer 1

Briefly describe the leadership in Starbuck in the perspective of leadership dimension, followers’ readiness and leadership style Using Situational Leadership Theory.

The four dimensions of leadership are the collection of skills, skills and characteristics which enable leaders to bring people together, to work effectively together, to align them with a common purpose, goals and objectives, and to get people to cooperate and depend on one another.

Once an employee is hired to starbucks, the supervisors have to supervise and organize their work in order to meet their organizational objectives. The manager knows the behaviors, habits, personalities, actions, motivation, disagreements, and so forth of his / her employees.

Followers are trained by the starbuck managers, who describe the advantages of preparation and the acceptance of the company community to them. Followers engage positively in all the targets that starbucks devise.

The style of leadership in starbucks is to help its workers in resolving the problems they face in order to fulfill the problems within the time frame of the organization. Leaders in starbucks educate their workers by helping them achieve their expertise within the company they need and helping them achieve their objectives along with their organization's goals.

Applying the Expectancy theory, briefly explain the motivation approach used in Starbuck.

In line with the expectation principle, workers are motivated when special incentives are given for their work success. The Complete Compensation package, including competitive base wage, incentives, generous health insurance coverage, compensated time-out plans, stock options, incentive programs and partnership benefits, manages Starbucks' qualifying part- and full-time partners.

The Employee survey of Starbuck has indicated that communication needs some improvement. Describe five (5) communication barriers that might have happened in Starbuck and five (5) methods to overcome the communication barriers.

5 communication obstacles in starbucks that may have occurred:

• It is not possible to routinely convey the company's information to its partners.
• It is not always possible to interact with leading starbuck officials by the partners.
• Because partners are located all over the world, the top management can not regularly visit them.
• Cultural divide between the starbucks and their partners.
• Barrier of language between the starbucks and their friends.

5 Solutions for overcoming the communication barriers:

• Using the knowledge sharing information management program to make the business information accessible to partners.
• Use virtual technology to communicate with partners worldwide.
• Recruiting a manager to share information with his partners in the top management.
• Formulate a multicultural team in order to connect with the cultural and language partners.
• To share the details with all the stakeholders of the organization through various social and print media.