Question

Read the following scenario, and answer the following question. A customer recently wrote your bakery letter complaining that the cherry scones were too crumbly and dry. What could you include in your response that would restore confidence? Check all that apply. A refusal of responsibility A statement that mentions you've enclosed discount coupons An alternative An angry or defensive remark Fill in the blank with the correct part of an indirect message. ends with a personalized, forward-looking, pleasant statement. The reason The closing ing scenario, and answer the following question. The buffer You are the president of a toy manufacturing company that has recently discovered its bendable action figures break too easily. You need to compose message to your customers addressing this issue. You've already anticipated the impact of this message. What should your next steps be? Check all that apply. Proofread for punctuation errors. Organize your ideas. Jot down reasons that explain the bad news. Determine how to avoid accepting blame.

Answer 1

1. Options 2 and 3 are correct, as the confidence of customer will be restored when he /she revlises that th company is concerned and responsive to the complaint.

2. The closing ends with a personalised, forward looking and pleasant statement.

3. Options 2 and 3 are correct, as the message needs to be organised and factual.