Question

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?

Chronological order

Direct order

Critical order

Indirect order

Complex order

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Question 62 pts

In the context of writing email messages, a formal style of writing _____.

maintains a shorter distance between writer and reader than an informal style

makes extensive use of personal references and contractions

uses sentences that are well structured and highly organized

uses sentences that are short, unstructured, and incomplete

uses mechanical emphasis devices and short sentences

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Question 72 pts

Which of the following uses parallel structure?

Our new paralegal must be smart, efficient, and have flexibility.

The accident shattered her pelvis, dislocated her foot, and her spinal column was broken in three places.

Big business demands superior forecasting, reporting, and analyzing.

A good financial planner must be certified, competent, and must possess ethical standards.

Business writing should be concise, informative, and have no mistakes.

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Question 82 pts

Which of the following must be avoided when structuring an online document or a Web page?

Using a dark text on a light background

Incorporating text files with audio files

Using long sentences instead of short ones

Incorporating screen visuals with the text

Adapting design elements according to the audience

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Question 92 pts

When structuring a formal business letter, the general rule for spacing is:

Double space in paragraphs and triple space between paragraphs

Double space in paragraphs and double space between paragraphs

One and half space in paragraphs and double space between paragraphs

Single space in paragraphs and double space between paragraphs

Single space in paragraphs and one and half space between paragraphs

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Question 102 pts

Which of the following is a simple sentence?

If health insurance costs continue to rise, employee copays may increase.

Having healthy employees decreases the cost of monthly premiums; therefore, we will be implementing a wellness program.

HMO and PPO insurance plans offer additional cost savings.

Because we will be reducing employee health insurance benefits, some employees may be unhappy; however, we must make sure that they understand the reason for the change.

Since we were later than we expected to be.

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Question 112 pts

What do most writers use as the first sentence in a paragraph?

Supporting sentence

Transitional sentence

Topic sentence

Pivoting sentence

Compound sentence

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Question 122 pts

Transitional expressions such as next, first, and finally are useful to show

cause and effect.

illustration.

comparison and contrast.

time association.

demonstration.

Answer 1

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels that the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?

Answer: Indirect order

62) In the context of writing email messages, a formal style of writing _____.

Answer: Uses sentences that are well structured and highly organized.

72) Which of the following uses parallel structure?

Answer: Big business demands superior forecasting, reporting, and analyzing.

82) Which of the following must be avoided when structuring an online document or a Web page?

Answer: Using long sentences instead of short ones

92) When structuring a formal business letter, the general rule for spacing is:

Answer: Single space in paragraphs and double space between paragraphs.

102) Which of the following is a simple sentence?

Answer: HMO and PPO insurance plans offer additional cost savings.

112) What do most writers use as the first sentence in a paragraph?

Answer: Topic sentence

122) Transitional expressions such as next, first, and finally are useful to show

Answer: Time association