Question

As the supervisor of a large and diverse group, Mike is aware that communication problems are bound to happen. When one employee said he “didn’t care to” do a particular job, Mike at first thought he was refusing to do something-until he learned that for the employee, who grew up in the rural South, “I don’t care to” meant “I don’t mind.” In his role as manager over this employee and many others who come from various cultural backgrounds, Mike’s most important job as a communicator is to

encourage employees to let him know their real feelings and opinions, rather than simply assume that they agree (or disagree) with him.

conduct seminars on communication, so that in time everyone will fully understand what everyone else is saying in any situation.

let employees know that there is a right way and a wrong way to communicate, and they had better learn the right way if they want to succeed at their jobs.

realize that he has been conditioned to communicate in a certain way, and that he is no more capable of changing that than he is of suddenly speaking a foreign language.

invite the expression of all viewpoints, no matter how controversial, because conflict is good for an organization.

Answer 1

Communication is one of the ost importatnt aspects of managing workforce, and cultural differences play a major role in what people want to say, what they say and how it is received by the listener.

In this respect, point 2 is not correct, because telling employees that there is right and wrong way of communication and they better learn the right way will alienate the employees and will be destructive in the long run.

Point 3 is not correct because telling that he is conditioned in a particular way and he cannot change will show his incapability to adjust and embrace change.

Point 4 is not correct since, controversial expressions will lead to conflict which will lead to misunderstanding. Only constructive conflicts are good, however this situation may lead to mistrust and destructive conflict among team members.

Point 1 is correct since by conducting seminars on communication and involving all employees in such seminars, everyone will understand the way of communicating of others.

Hence, correct option is (1)