At DMV, there are 4 service windows handling new license applications. Each window has one employee....
At DMV, there are 4 service windows handling new license applications. Each window has one employee. On average, it takes one employee 6 minutes to complete one application.
The demand rate of the new license application is 25 applications/hour.
Please use the information provided to answer the next 3 questions.
6.) Accounting all 4 service windows, the stage capacity of the new license application service is ________ applications/hour.
7.) The flow rate of the new license application service is ___________ applications/hour.
8.) The cycle time of the license application service is ________ minutes/application?
Homework Answers
6
Stage capacity = Number of resources / Processing time per unit = (4/6) applications per minute = 4*60/6 applications per hour = 40 applications per hour.
7.
Demand rate = 25 applications per hour.
Flow rate = Min{Capacity, Demand} = Min(40, 25) = 25 application per hour.
8.
Cycle time = 1 / Flow rate = (1/25) hour = 2.5 minutes
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