Question

# Mini Case: Kristen’s Cookie Company You and your roommate are preparing to start Kristen’s Cookie Company...

Question 1 (4 points) What is the bottleneck of the cookie-making process?

Options 1:  “load and bake” “packing” “cool” “wash and mix”

Question 2 (4 points) What is the cycle time of process step “wash and mix”?

options: 1 dozen/ 6 minutes 1 dozen/ 3 minutes 3 minutes/dozen 6 minutes/dozen

Question 3 Saved How many orders could you fill most in a night, assuming you are open four hours each night?

options: 25 23 22 24

Question 4 : How long will it take you to fill in a rush order assuming no other cookies are currently in process?

Options - 26 21 10 24

Question 5 - How many orders can you fill in a night, assuming you are operating for 4 hours but you are doing it yourself instead of your roommate being with you

Options - 9 23 10 24

The process can be summarized in a chart as follows:

 Step Description Resource Time (minutes) 1 wash and mix you 6 2 dish the cookies you 2 3 load and bake roommate 1 4 baking oven 9 5 cool n/a 5 6 pack roommate 2 7 accept payment roommate 1

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Load and Bake takes the longest time , i.e. 10 minutes

Therefore, bottleneck operation is "Load and Bake"

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Q2. 6 minutes/down

Cycle time of process setp "wash and mix" = 6 minutes/dozen

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Q3. 23

The first order will take 6+2+1+9 = 18 minutes to bake . Thereafter, cycle time will be 10 minutes /batch

Most number of orders filled in a night = 1 + (4*60-18)/10

= 23 orders

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Q4. 26

Total time to fill in a rush order = SUM of all activity times

= 6+2+1+9+5+2+1

= 26

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