You are preparing to install a new DVD drive in a customer’s laptop. What should you do to prepare for this task? (Choose two.)
A. Power down the laptop.
B. Remove the laptop’s battery.
C. Remove the motherboard.
D. Place the laptop in an antistatic bag.
A and B. Before working on any computer, always power down the machine. Before opening any laptop to perform maintenance, always remove the battery to prevent any electrical surges or other damage to the machine.
You are preparing to install a new DVD drive in a customer’s laptop. What should you...
You are upgrading a motherboard in a customer’s PC, and you first need to remove the old motherboard. What are some necessary steps you must take before actually opening the PC case and removing the old motherboard? (Choose two.) A. Remove any external cable connections from the PC case. B. Remove any metal faceplates covering external drive bays. C. Remove the riser pins. D. Disconnect the power supply cable from the motherboard.
You are upgrading a motherboard in a customer’s PC, and you first need to remove the old motherboard. What are some necessary steps you must take before actually opening the PC case and removing the old motherboard? (Choose two.) A. Remove any external cable connections from the PC case. B. Remove any metal faceplates covering external drive bays. C. Remove the riser pins. D. Disconnect the power supply cable from the motherboard.
You have just installed a stick of SO-DIMM memory in a customer’s computer, and when you try to start the unit, the laptop fails to power up. What do you suspect? A. A bad SO-DIMM stick B. A bad battery C. A bad motherboard D. A bad display driver
You get a call from a customer saying that his laptop won’t hold a charge, and he asks you if the problem is the battery. Of the following, what do you say could be potential problems? (Choose three.) A. The battery could be faulty. B. The power cord could be faulty. C. The power converter could be faulty. D. The motherboard could be faulty.
1. Which of the following must be done before you can install the Intel Core i7-7700 processor on the Gigabyte GA-H110M-S2 motherboard? Select all that apply. A. Flash BIOS/UEFI. B. Install motherboard drivers. C. Clear CMOS RAM. D. Exchange the LGA1151 socket for one that can hold the new processor 2. Which Operating Systems support Secure boot in UEFI? Select all that apply. A. Windows 7 B. Windows 8 C. Ubuntu 14 D. CentOS 7 3. Your boss has...
You are removing an old video card from a PC in order to install a newer model. What special tools or equipment will you likely need to remove the video card? (Choose two.) A. A screwdriver B. A socket wrench C. ESD equipment D. A cable tester
You are servicing a small business customer’s printer, removing old, empty ink cartridges and replacing them with fresh cartridges. What should you do with the old cartridges? (Choose two.) A. Throw them in the nearest trash can. B. Throw them in the nearest outside dumpster. C. Recycle them. D. Follow the manufacturer’s recommended disposal instructions.
You are servicing a small business customer’s printer, removing old, empty ink cartridges and replacing them with fresh cartridges. What should you do with the old cartridges? (Choose two.) A. Throw them in the nearest trash can. B. Throw them in the nearest outside dumpster. C. Recycle them. D. Follow the manufacturer’s recommended disposal instructions.
You are talking to a customer whose laptop power cord has recently failed. He bought an extra one from a neighbor and plans to use it on his laptop. What do you tell him about this plan? A. Laptop power cords are generic, and his plan should work fine. B. He must use a laptop power cord made by the vendor that manufactured his laptop, but otherwise there are no restrictions. C. He must use a power cord that is...
You work for a small city IT department, and you are preparing a Windows 7 operating system rollout plan for a new wing being built at City Hall. Of the following, which are valid installation methods for Windows 7? (Choose three.) A. DVD B. Floppy C. Network D. USB