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Quality Management and Cost of Quality


  1. Bakery A and B apply for ISO 9000 certification. Bakery A always produce good products. Bakery B produces some time good and some time bad products. Which one gets ISO 9000 certification?

  2. According to you, the higher the quality of a product, the cost of quality (COQ) will be ….?

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Answer #1
In my opinion, I think the certification will remain relevant for the company , as it is a useful tool to add credibility, demonstrate your product or service meets the expectations of its customers. The ISO standards are very beneficial in the quality system for businesses, and provide the basis for achieving these goals. All ISO standards are reviewed every five years to establish if a revision is required to keep it current and relevant for the marketplace. The future ISO 9001:2015 will respond to the latest trends and be compatible with other management systems such as ISO 14001. ISO 9000 is a starting point to understand the rules, as it defines the key terms used in the "family" ISO 9000, or group of standards for quality management. Standards in the ISO 9000 family include: • ISO 9001:2008 - sets out the requirements of a quality management system • ISO 9000:2005 - covers the basic concepts and language • ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective • ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems.
answered by: 1111112Abdullah
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