Question

1. The concept of taarof in Iran refers to

A. the conditions that surround the message being communicated.

B. the belief that Iranian culture is superior to other cultures.

C. a set of social manners that seem polite or deceitful depending on one's point of view.

D. the ability to effectively understand other long-term personal and/or organizational goals.

2. In business dealings, Japanese people prefer to "get down to business" rather than waste time on "small talk." This shows how Japan is a low-context culture.

True

False

3. You are a(n) ______ listener when you pay attention; withhold judgment; and clarify, summarize, and share when listening.

A. constructive

B. aggressive

C. active

D. reserved

4. As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

True

False

5. In intercultural communication, which of the following is MOST likely to lead to ineffective communication?

A. when both parties avoid ethnocentrism

B. when both parties look for similarities in language or beliefs

C. when nonverbal cues are used

D. when the cultural differences between parties is great

Answer 1

1. The concept of taarof in Iran refers to

C. a set of social manners that seem polite or deceitful depending on one's point of view.

Taarof refers to form of etiquette in Iran.

======================================================

2. In business dealings, Japanese people prefer to "get down to business" rather than waste time on "small talk." This shows how Japan is a low-context culture.

True

Since the communication is direct and exact i.e. to-the-point approach.

============================================

3. You are a(n) ______ listener when you pay attention; withhold judgment; and clarify, summarize, and share when listening.

C. active

These are qualities of active listener who fully understands the matter, focuses on other's views, analysis and discusses appropriate solution suitably.

=============================================================

4. As noted in "Change Competency: Michael Ward's Reflections on CSX's One Plan Redesign," the One Plan Redesign was aimed at improving employee-management relations.

True

==================================

5. In intercultural communication, which of the following is MOST likely to lead to ineffective communication?

D. when the cultural differences between parties is great

The options A, B and C support effective communication. Option D is the only one which lead to ineffective communication ad cultural barriers obstruct communication.