Question

When you have been on the receiving end of the change initiatives of others, how well have they handled the need to take actions that sustain change? What have they done well? What not so well?

Answer 1

1st part:

For sustaining with change the correct actions have been handled with strategic measures and it has been well accepted in the process of work.

The change initiative was to do allotment for the employees to engage in the rotational shift process of work and divisions of the tasks are made. For an increase in the need of the business demand for supporting clients, it has become mandatory duties to remain active 24*7 for client servicing. Apart from daily normal shifts, due to business demand, a change initiative to make an employee work in a rotational shift has become a mandatory part for the organization.

A major change in the employer’s policy has been made and forwarded to all the employees for acceptance. Being an employee on receiving end for change initiatives of others, it has been correctly done and made aware of the process to undertake. As it is an outsourcing sector, to support global clients it is necessary to make a change in the shifts of the working process. To fulfill the business needs the distribution of staff in each time slots have been successfully arranged and it is expected that the change will definitely sustain as the growth has already started to hit the sky limit of success.       

2nd part:

They have arranged successfully and most importantly in the planned formed as for men and women separate cab facilities have been arranged during odd hours so that they can reach at home safely. For employee’s safety in all aspects, CCTV has been installed in the cabs so that until they reach home it should give the track to the organization.

As the employees will work on the night process, additional medical facilities for the employees have been allotted by the management. Entirely, change initiatives in terms of fulfilling the work process have been done well and the employees are appreciating as the process has been structurally organized.      

3rd part:

It is not so well because it is observed that the employees have received a well-organized structure in terms of stabilizing the organizational work driven process. But, nothing improvement in terms of providing wages to employees has been made and such factors may de-motivate the employees to put full effort in the work process; resulting may lag in growth. Therefore, it is mandatory to provide night allowances to the employees and increment has to be made in the salary structure for the rotational shift process. It is necessary to put more labor in shifting work than normal shifts and considering such factors it is important to standardize such measures to sustain with the change in a better way.