Advantages of overselling flights includes all of the following EXCEPT 1.Increases customer satisfaction and loyalty 2Increases...

Question

Question

Advantages of overselling flights includes all of the following EXCEPT

1.Increases customer satisfaction and loyalty

2Increases passenger load factor

3.Increases revenue

4Better utilization of existing resources

business Operations-Management

Answer 1

Answer #1

2. Increase passenger load factor

Typically Airlines overbook flights in an assumption that few customers may skip the flight due to various reasons.

This overbooking has few advantages for last minute customers to book tickets at reasonable price and hence increase customer satisfaction.

By filling all the seats it uses maximum utilisation of resources

Also additional revenue would be added to the Airlines through these last minute customers

Passenger load factor is a different term where thr airline measures its carrying capacity

Answer 2

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