Question

Part 1:

1. Please describe one example of information technology that you use for your role in your organization. Your description should include the business functions that are supported by the technology, the technology infrastructure (platform) on which it operates, and the types of data that are captured or produced by the system.
2. Next describe the benefits provided by the system. Does it automate manual processes, to reduce the labor costs required for the process? Does it support business decisions to improve product or service quality? Does it help increase customer satisfaction?
3. Finally, did you receive training for using the system? What did the training comprise? Do you use online help, training videos, or other training materials?

Part 2:

Please write a brief essay proposing a new use of technology in your organization. You do not need to find a specific software or service; you can assume your suggestion will be forwarded to a technology team for further exploration. For example, consider how new technology, such as artificial intelligence or blockchain, might be used to address a current real business problem or opportunity.

Answer 1

PART 1

1. Computers and their accessories

• Our firm is a educational service company. We provide solutions for various questions if the students who access our service. At the first time, the student should take the registration in our app from google play store and ask question in their particular subject. our various subject experts will be give solutions for that particular subjects.
• We collect students data who is register in the app. his/ her name, age, which class he/she study, his/her subject and selected subject he/she want answer.

2. Our system provide clear and specific answers to the questions.it help the student to get correct answers to their  particular topic.

• It give Clearly specified data for our organization. the person who is registered, his/her name, age, which class he/she study, his/ her subject. it help our experts to give correct and clear answers to the questions.
• Our quality of the answers and time will increasing customer satisfaction.

3. Yes. our management give training program for the successful use of the system. it help increase our experts quality.

• It is in the from of one day seminar, on the job training.
• They also give monthly online videos for guidelines fore increasing quality

PART 2

In future we plan video conference students with our experts. it will be make more quality of our answer providing service. so, in first step we make sure our experts will be comfort to this process and strong network facilities. buffering will be make dissatisfaction among customers and unawareness of particular subjects of expert. And also important of availability of expert any time. solving of this problem will be lead to the success of our organization. our aim is solution for the questions any time anywhere.