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Airbnb and eBay are similar in that both companies run online marketplaces that match buyers with...

Airbnb and eBay are similar in that both companies run online marketplaces that match buyers with sellers. How should Airbnb's reputation system differ from that of eBay?

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         Airbnb’s reputation system should be different from eBay’s by allowing renters and hosts to rate more than one aspect of the experience. People on EBay sell products which are often only rated on quality, accuracy of the post and authenticity of the product. Airbnb sells an experience and is a service company, which means they should be rated based on overall quality of the stay/experience. For example cleanliness, friendliness of host, hospitality, etc. Different from Ebay it is important that Airbnb has a mandatory dual-sided rating system because the experience is not for the renter but also to the host and by making it a requirement for both renters and hosts to rate each other after each experience it ensures that the next person

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