Question

Dr. Jakob Nielsen has said that mobile CX is an oxymoron. In order to determine whether you agree with his statement, think of one instance of excellent mobile CX that you have experienced recently.

• Describe the experience and what made it good.
• Then think of a recent mobile experience that has not gone well. Again, describe it and explain what you think went wrong.
• Which of these would you characterize as more representative of your own mobile CX?

Answer 1

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This case is all about the nice and captivating or interesting features of mobile CX, and also some of the features or complications related to its features, this is the way to go about it. Therefore some of the most interesting features may include the 20 Megapixel camera for both front and back, high android system of 8.1, long lasting among others, thus in these features an experience can be drawn for example, saying about the nice moments with friends and taking selfies as friends and more photos, just any moment one can enjoy with this mobile.

When it comes to the moment that did not go well, one can give the disadvantage of this mobile features or the components, for example looking at the long lasting of the battery in places where power is limited, especially rural areas, then one can note that this was the worst experience with this mobile when it went off due to no power for charging, making one to be offline for a long time and missed much that was going on and down. This could serve as the worst moment with this mobile.

When it comes to the most representative moment, of course the selfies moment would be the best to give this mobile a heads up and an upper hand due to the rest of the nice and interesting features, including being a dual mobile that can hold two sim cards, quick in network, high Ram hence no hanging but quick processing among others, these are some of the tips to responding to this case appropriately.

Explanation:

When it comes to mobile phones, there are so many brands out there with various interesting features which capture the minds of individuals hence majority go for these mobile phones due to these interesting features. For instance, mobile CX has been produced or developed by Techno as an electronic Company, and has made the Techno brand more popular and famous due to these interesting features and to the fact that people like this phone. This is the reason as to why the representative experience is the first one, where the mobile served well due to its features in spite or or just two not interesting features.

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