Question

Discussion Question

Week 2 - If You Ruled the World of Customer Service

2.) How can positive emotions make me more effective at school, at work, and in other arenas of life?

Answer 1

Positive businesses do well by being profitable and performing at a high level, but they also do good by making the well-being of their employees and other stakeholders a priority. Positive emotions broaden your mindset and open you to consider alternatives when trying to solve a problem, as well as help you build social relationships.Positive emotions in contrast tend to broaden your mindset, open you to consider new, different, if not better alternatives when trying to solve a problem. Positive emotions help you build social (e.g., relationships), psychological (e.g., well-being), and physical (e.g., lower stress and a healthy heart) resources that support your efforts and effectiveness in all arenas of your life-school, work, and family.

Positive emotions decrease the stress hormone cortisol and increase feel-good chemical messengers in the brain (such as dopamine and serotonin), helping students feel physically and emotionally safe. This boosts feelings of safety and trust, which helps students build better bonds with those around them.Positive Emotions Are Correlated with Better Health and Stress Management. Positive emotions can be an important tool in the defense against the cumulative effects of stress. In addition, research also shows that positive emotion may have a direct effect on health through other pathways. For example, some studies have shown that positive emotions are correlated with more effective immune system functioning which likely influences our ability to fight of diseases, which can lead to reduced employee absenteeism and sick days.

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