Question

Illustrate the importance of the Quality Management Systems (QMS).

Answer 1

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A quality management system (QMS) is a formal process used to review the operations, products and services of a business - with the objective being to identify areas that may require quality improvement. Quality management systems are required in all areas of business activity, regardless of the size of the institution. A good quality management system will:

• Reduce wastage
• Improve process control
• Increase market share
• Lower costs
• Facilitate training
• Meet customers expectations
• Raise Morale

The Main Benefits of a Quality Management System

Increased Efficiency

Businesses who go through the ISO 9001 QMS certification process have the aim to maximise the efficiency and quality of their processes. As part of the process, guidelines will be put in place for all employees to follow. This means that when dealing with trouble-shooting issues, transactions or training it will be a much smoother process and less draining in terms of time or financial outlay.

Better Employee Morale

Members of staff need to be motivated and satisfied to perform well. Clear, defined roles, accountability of management, established training systems as well as a clear understanding of how their roles affect the quality and the success of the business are all part of fostering an effective employer/staff relationship. It makes good business sense to retain good staff rather than go through the process of re-hiring and re-training and it boils down to the fact that great employees are not replaceable.

International Recognition

ISO is a worldwide mark of quality management, making a business appear reliable and trustworthy. It is the goal of many businesses to export internationally, and ISO accreditation will go a long way to establishing credence in the international business arena.

Improvement of Processes

You can learn what improvements are needed by the facts that you find through a system of documentation and analysis. This is a carefully planned and implemented procedure, which will guarantee that you make the correct choices for your business and eliminate the risks of any costly mistakes.

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