Question

Janet is a secretary working for a lawyer Fred. When Janet started taking notes for her...

Janet is a secretary working for a lawyer Fred. When Janet started taking notes for her boss Fred, she just knew that there was something wrong. She decided that she should stay quiet and let him cool off a bit. However, the moment she made a mistake with the dictation, Fred blew up at her, throwing his arms in the air in disgust. Janet did not say anything, figuring that he just needed to blow off steam. This interaction made her a bit angry too, but she has learned to let things like that go thinking, “he is just like that.” So, she just calmly responded to him and kept taking notes. The next morning, he apologized for the outburst, and they both felt much better after the apology.

Her ability to focus on dictation and keep cool while under pressure of not making mistakes and working with a frustrated boss is considered as her:

Group of answer choices

emotion capital

self-esteem

chronic strain

life event

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Answer #1

I think , Emotion capital and self-esteem would be the right choices for Janet . Chronic strain and life event wouldn’t be the appropriate words for her working in pressure with a frustrated boss.
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